This warranty is voided if the product is modified or altered in any way after shipment from The Sydney Warehouse®.
This warranty is voided if any aftermarket protective treatments are applied to the product after the original factory packing has been opened.
This warranty applies under conditions of normal residential usage. It does not apply to defects or damage resulting from negligence, abuse or misuse – including but not limited to inadequate or improper maintenance, exposure to water, salt air, chemicals, accidents, any use for which the product was not designed, or commercial use (including rental, business, commercial, institutional or any non-residential use), nor does it cover ordinary wear-and-tear.
Because of the natural materials used in the manufacturing process, and the fact that the product is generally handmade, minor variations will occur from piece to piece. These are not considered defects under this warranty.
Stone and marble contain vein-lines, hairline fissures, pores and color variations that are natural characteristics and are not considered defects under this warranty. Because stone is porous, spills allowed to seep in may not be able to be removed. Use coasters or a tablecloth to protect from spills or sweat rings. Wipe any spills immediately.
Full-grain leather is a natural product. The wrinkles, skin folds and scars are authentic and a natural part of the leather. These characteristics enhance the beauty and quality of the hides and are not considered defects. For daily dustings, use dry, clean, cotton cloths.
Sunlight will cause wood, finishing materials, and fabrics to change color – these changes are not considered defects under this warranty.
Extremes in temperature and humidity can cause both wood and finishing materials to shrink, swell, warp, split, and glue seams to fail. These damages are not considered defects under this warranty.
Rubber lamp bases, lamp cords and some types of plastic materials may soften and injure the finish if left in direct contact with the furniture for an extended period of time. Such damage is not considered a defect under this warranty. To avoid this, place a piece of felt or leather under these materials where they contact the furniture.
Direct contact with petrochemical products, (nail polish remover, alcohol, etc.) will damage the finish, such damage is not considered a defect under this warranty. Wipe up any spills or dampness on your furniture immediately. Use a clean cloth and wipe with the grain of the wood. First, wipe with a soft cloth dipped in a mild soap and water solution and wrung out; wipe again with a second clean cloth; then dry thoroughly with a third cloth.
Max Sparrow products are not designed for outdoor use. There may be images that showcase items in an outdoor setting. This is for creative purposes only, and not an indication that the product is suitable for outdoor use. Damage due to exposure to outdoor elements is not considered a defect under this warranty.
How to Claim under this Warranty?
Step 1: Claiming on the Max Sparrow Pty Ltd Warranty? All you have to do is, stop using the goods and email me here your order reference number along with a short explanation of the product and your concerns. One of my expert customer service people will be in contact to assist with the next steps. If you would rather speak with one of these experts, please call me on 1300 818 558. You will need your receipt or proof of purchase.
Step 2: Getting the goods back to me You will need to return the goods back to me. While my customer service experts can assist in organising this, the delivery charges from our nominated removalist company or the cost of returning the goods to our Sydney warehouse will need to be paid by you.
Step 3: The goods If the goods are defective or faulty and the 12 Month Structural Warranty applies to the goods, I will arrange for the goods to be repaired (if repair will remedy the fault or defect) or replaced. Any replaced or repaired goods will be delivered to you at no charge to you.This warranty is additional to the other rights and remedies available to consumers under the Australian Consumer Law.I note that my goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss of damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.