What is the Max Sparrow Returns Policy?
The Max Sparrow Returns policy covers all private purchases made from the MAX SPARROW website or in store. The Returns period will commence from the date of order and applies to any reason, including a change of mind. The Returns Policy is dependant on the progress an order has made from the warehouse to the delivery address:
Cancelling an order prior to delivery
Returning an order post delivery (up to 7 days)
Credit notes will be issued once the goods have been returned in the condition they were received.
If you’d like to know the initial/return costs of a furniture item, please email max@maxsparrow.com
The Returns policy does not apply to Trade orders. See trade policy for more details.Â
Homewares Returns
The restocking fee for homewares items is 20% of the original product purchase price less all shipping charges (delivery and collection).
Faulty Items
Faulty items are subject to a repair, replacement, credit-note or refund are dependent on individual circumstance and at Max Sparrow’s discretion in line with Australian Consumer Law.
The Returns Process
Email your order reference number along with a short explanation of why you wish to return the product and any further detail or feedback and one of my expert consultants will be in contact to explain next steps.
Please note, items must be returned in the condition they were delivered and in the unlikely case if they aren’t, a credit-note may not be issued for any item not deemed to be re-saleable. Odds are, everything will be just fine.
What happens if an item arrives damaged?
I run a tight ship and have a stringent Quality Control process, but sometimes, rarely, almost never, accidents happen and goods are damaged in transit.
This is why it’s important for you to inspect your items when they arrive and then sign for them in the presence of the delivery company. Take your time when inspecting your pieces and be fully confident in their arrival condition.
In the unlikely scenario that you identify any damage, not to worry, I have experts on hand to repair any minor damage. For any damage not deemed ‘minor’, I have an expert Customer Care team more than adept at finding a tailored solution for you. My third-party delivery partners will take the item from your home and then get in contact with my team.
What if I find a defect after the 7 Day Period?
My Returns Policy is additional to other rights and remedies available to consumers under the ACL.
The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
This means, although I cannot accept returns for change of mind, if you identify a fault or defect after the 7 Day period, my Product Warranty covers most instances of damage, and any other cases are likely remedied without breaking too much of a sweat.
Can I Change an Order?
If you need to change your order, please email and I will determine the progress of your items in the production schedule to work with you on options.
What is the policy on Floorstock items?
I enjoy an interior refresh as much as the next person and a floor stock sale does allow me to indulge myself. As my showroom floorstock pieces are sold as-is and in most cases are not in original condition, I cannot offer a refund for change of mind. For this reason, I require you to pay me a visit in my showrooms to inspect the quality of these often "last chance" designs.Â
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Phone us on 1300 818 558 to pre order this item. Or enter your details and one of my designers will be in contact shortly to pre-order for your home.
To view our showroom locations Click Here
Max Sparrow Privacy Policy applies.My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
My designers produced a full furnishings scheme for a newly built apartment in Point Piper. The client wanted hotel luxury and we certainly delivered. A few of my favourites in the fresh interiors include the Jacques Occasional Chair and the Cooper Agate Accent Chest. Ask my team how to recreate a luxurious aesthetic at a surprisingly affordable price point.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
A contemporary apartment fit out with modern Scandinavian influences. My designers created the perfect scheme for downsizers with my Ayres Hide Barstool complementing a streamlined monochrome kitchen and the Manhattan Dining Table, now available in a beautifully rich dark oak finish. Ask my team how to recreate the look.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently created a luxe penthouse apartment that embodied a relaxed holiday feel with a glamorous touch. Embedding blue, grey and white tones, this oceanside Wollongong apartment depicts the luxury of a five-star hotel, yet has the aesthetic of a beautiful, calm, beach holiday. The hero pieces of the design are the Whitham Shell Entertainment Unit and the Jeffries Glass Dining Table, where the geometric shapes used throughout the apartment further creates a harmonious feel.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.
My designers recently completed a sophisticated and timeless interior for this newly renovated Wahroonga house. The client wanted to portray a colour pallet that explored layered neutrals and combining statement pieces. Ask my team how to recreate this stunning look.