Deliveries

Delivery

My pieces are shipped via my white glove delivery service to metropolitan Sydney, Melbourne, Brisbane and the Gold Coast. All other orders are quoted by weight and distance as provided by my shipping calculator on each product page. 

My delivery charges are tiered by spend. Please see an outline of the charges inc GST below:

$0 to $3,000 order  |  $149 delivery free
$3,001 to 6,000 order  |  $199 delivery fee
$6,001 to $10,000 order  |  $299 delivery fee
$10,001 to $15,000 order  |  $399 delivery fee
$15,001 to $20,000 order  |  $499 delivery fee
$20,001 to $50,000 order  |  $995 delivery fee
$50,001 to $80,000 order  |  $1,495 delivery fee
$80,001+ order  |  $1,995 delivery fee

It's no secret I travel the world to source the stunning furniture specimens you see in my collections, and many of my items are shipped in bulk from these exotic destinations. The containers land in Sydney ports, which means if you are having your order delivered outside of Sydney the delivery costs and lead time can be affected. Don't worry however, the wait is well worth it and the pricing very competitive for the quality, I can guarantee it.

If you want more detail on my delivery process, continue reading below.

a)    Delivery Fees vary based on product, quantity ordered and your delivery location. These fees will be displayed and highlighted to you before completing your order.

b)    Dispatch times for delivery may vary according to availability and any guarantees or representations made as to delivery times may vary according to delays resulting from postage or courier delays or force major events which are outside Max Sparrow’s control.

c)    Delivery of goods will be made at the delivery address specified by you during the order process. You will need to provide a current street address for delivery to take place.

d)    If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representatives instructions as if they were your own.

e)    You or your nominated representative will be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery manifest this will be taken as a refusal to accept delivery and you may be required to pay an associated fee for redelivery.

f)    You are responsible for ensuring that there is access to allow the products to be delivered. This should include a review of particular features of the delivery address to ensure delivery can take place easily. This includes without limitation any: (a) Restricted access or parking for the delivery truck; (b) Restricted or limited access to the premises; or (c) if you have narrow doors, spiral staircases or tight corners. If goods are not able to be delivered, you will be responsible for the delivery and collection costs. When redelivery is required because access issues or limitations for making delivery, you will be required to pay any associated fees for redelivery. Please ensure that you have read and understood the ‘Will it Fit Guide’ which is located here.

g)     Upon delivery, you must inspect and test your goods and check that the goods delivered match the type, model, colour, features and quantity of your order. If there is obvious damage to the goods due to transit, you must contact us within 48 hours. If the goods are not as ordered, you may return the goods to us in accordance with the Return and Refund policy. You must let us know of any damaged goods, missing and incorrect goods as soon as possible. Please contact our customer Care team on 1300 000 220 or email productsupport@cocorepublic.com.au to advise of any issues.

h) Cancellations or changes to delivery times within forty-eight (48) hours prior to the arranged delivery time will incur a minimum cancellation fee of one hundred and ten dollars ($110.00) inclusive of GST.

i)    Any returns due to you changing your mind about your purchase will attract a restocking and delivery fee. Please refer to our Return and Refund policy here.

j)    The delivery cost does not include set-up costs or removing the packaging, rubbish or disused furniture. This may be arranged with our delivery company for an additional charge depending on your delivery area.

k)    Insurance is not available as part of your order.

l)    Max Sparrow does not accept responsibility for any delay in delivery or failure in delivery caused by our delivery company.

Storing Orders:

‘Following notification that your order has arrived and is ready for delivery the item(s) can then be held by MAX SPARROW pending delivery for up to fourteen (14) days free of charge.

After fourteen (14) days, MAX SPARROW will not continue to store the Product(s) free of charge and will: a. Deliver the Product(s) to the customer’s address (or nominated address) or b: storage (including costs) becomes the Customer’s responsibility; Full payment of the accumulated storage fee will be payable by the Customer prior to delivery/pickup.’ 

 

Our delivering partner is Designer Transport.

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