What is the Max Sparrow 7 Day Returns policy?
The Max Sparrow 7 Day Returns policy covers all private purchases made from the MAX SPARROW website.
The 7 Day period will commence from the date you receive the goods you have bought and applies to any reason, even a change of mind!
If a refund is requested within this 7 Day period, I will refund the original product purchase price and your account should be credited within 10 working days once the goods have arrived back to us in the condition they were received.
Your refund will not include however:
If you’d like to know the initial/return costs of a furniture item which is on a free metro shipping, please email firstname.lastname@example.org
The 7 Day Returns policy does not apply to Trade orders. See trade policy for more details.
Cancelling furniture orders prior to delivery
At Max Sparrow, we understand that sometimes your circumstances change and you need to cancel orders and obtain a refund. This is no problem however we will need to charge you a restocking administration fee of $200 per item. This restocking fee will be deducted from the refund.
The refund will be processed based on the same timeframe as the 7 Day Return policy refunds.
If you’d like to return a homewares item, the cost of return is 20% of the original product purchase price. For Rugs and lighting there is a re-delivery fee of $50 per item within Sydney. For other areas please email Max@maxsparrow.com
The returns process
All you need to do is email your order reference number along with a short explanation of why you wish to return the product and any further detail or feedback and one of my expert customer service people will be in contact to explain next steps.
Please note, returned items under the 7 Day Money Back Guarantee must arrive back in the condition they were delivered and in the unlikely case if they don’t, I have the right to refuse a refund on any item not deemed to be re-saleable. But odds are everything will be just fine!
What Happens If The Item Arrives damaged?
I run a tight ship and have a stringent Quality Control process, but sometimes, rarely, almost never, accidents happen and goods are damaged in transit.
This is why it’s important for you to inspect your items when they arrive and then sign for them in the presence of the delivery company. You can take your time - don’t feel pressured to rush things just because the driver is waiting.
In the unlikely scenario that you identify any damage, take a deep breath. Everything will be OK, Designer Transport will take the item from your home and then get in contact with me
Once my crack squad of Quality Control Pros have assessed your damage report, they will come back to you quickly with a refund option or order a replacement model for you.
What if you find a defect after the 7 Day Money Back Guarantee Period?
This 7 Day Money Back Guarantee is additional to other rights and remedies available to consumers under the ACL.
The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
This means, if you identify a fault or defect after the 7 Day Money Back Guarantee period, please let me know (I want to know about these things!) and I will do my best to assist
Can I Change an Order?
If you need to change your order or order details, please email and I will see where your items are in the production schedule and work with you on some options.
What is the policy on Floorstock items?
I enjoy an interior refresh as much as the next person and a floor stock sale does allow me to indulge myself!
As these showroom pieces are sold as-is and in most cases are not in original condition, I cannot offer a refund for change of mind. For this reason, I require you to pay me a visit in my showrooms to inspect the quality of these often "last chance" designs.